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| Job Title | : | Opening for Fresher & Experience in Technical Support |
| Company Name | : | A Client of Mindspace |
| Designation | : | Technical Support Executive |
| Job Description | : | International BPO, inbound voice process. Basic technical knowledge mandatory. Minimum qualification required Any Degree with excellent communication skills. 5 days working. Attending the calls of Client for the technical trouble-shooting of the Email Program which includes repairing the Browser, taking remote logging of clients Laptops and PC. |
| Desired Profile | : | Communication Skills: • Verbal: Fluent in English • Written: Good written skills in English • An aptitude for customer service and Computer troubleshooting Terms and Conditions : • Must be able to join immediately • Should be willing to work Rotational shifts • Will be eligible for Sutherland performance incentive subject to company guidelines • Free cab facility with door pick up and drop for all night shifts Desired Candidate Profile: • Any graduate/ Under Grad (10+2) with a flair for computer troubleshooting and an aptitude for Customer Support • Basic knowledge of hardware, networking and OS • Excellent verbal communication skills in English with a very neutral accent • Typing speed of 25 WPM with 85% Accuracy • Willing to work night shifts (US Shifts), which shall be for 9 hours • Prior experience with an international BPO, in a voice process would be an added advantage. • Must be able to join immediately as the requirement is urgent. |
| Experience | : | 0-4 years |
| Industry Type | : | BPO, Call Centre, ITeS |
| Role | : | Associate/ Senior Associate -(Technical) |
| Functional Area | : | ITES, BPO, KPO, LPO, Customer Service, Operations |
| Education | : | UG - Any Graduate PG - Any PG Course |
| Location | : | Bengaluru/Bangalore, Hyderabad / Secunderabad, Chennai, Pune, Mumbai, Gurgaon, Kolkata, Delhi, Noida. |
| Keyskills | : | ISP, tech support, voice support, TSE, TSO, TSC, CSE, CSO, CSR, OS, hardware, networking, hardware, troubleshooting, BPO, ITeS, KPO, Contact Centre, Call Centre |
| Contact | : | Mani |
| : | mani@mindspaceglobalsolutions.com | |
| Website | : | http://mindspaceglobalsolutions.com |
| Job Posted | : | |
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