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| Job Title | : | Opening for Fresher & Experience in Customer Support |
| Company Name | : | A Client of Mindspace |
| Designation | : | Customer Support Representative |
| Job Description | : | Receive inbound / Outbound calls and ensure that cases and interactions are logged correctly in CRM Ensure security verifications are carried out per company policies and procedures Resolve customer queries, ensuring that a high standard of customer service is maintained Place outbound calls to customers when required in line with Client / Company guidelines Utilise up-sell opportunities under Prefer-to-Refer and / or other Client driven sales programs. Work productively whilst maintaining exceptional call/data quality standards in line with targets Contribute to the team through open and regular communication with peers / supervisors Adhere to all company or departmental policies and procedures (personnel and operational) Maintain regular and punctual attendance in line with company policies and procedures Minimise customer complaints and escalations by providing exceptional service and call control Perform other duties commensurate with the post as per Client and Management guidelines. |
| Desired Profile | : | Unique Knowledge & Skill Requirement Good customer service skills Basic technical knowledge of Computers, peripherals like Modem, Windows operating systems, Internet connectivity, Email software, Browser software. Ability to multi-task in usage of different applications and tools Personal Attributes Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skills Customer Focussed Results driven High standards of Integrity Attention to detail |
| Experience | : | 0-2 years |
| Industry Type | : | BPO, Call Centre, ITeS |
| Role | : | Associate/ Senior Associate -(Customer Support) |
| Functional Area | : | ITES, BPO, KPO, LPO, Customer Service, Operations |
| Education | : | UG - Any Graduate PG - Any PG Course |
| Location | : | Bengaluru/Bangalore, Hyderabad / Secunderabad, Chennai, Pune, Mumbai, Gurgaon, Kolkata, Delhi, Noida. |
| Keyskills | : | Call Center, call center bpo, Customer Support Executive, Customer Service, BPO, Associate, Voice Process, Non voice, Customer Support, Day Shift, bpo non voice, customer care executive, customer service executive |
| Contact | : | Mani |
| : | mani@mindspaceglobalsolutions.com | |
| Website | : | http://mindspaceglobalsolutions.com |
| Job Posted | : | |
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